Shipping & Return
We only accept orders for shipment within Australia and USA.
Our warehouse dispatch days are Monday, Wednesday and Friday.
We do not dispatch orders on public holidays.
All regular parcels are sent as Authority to Leave parcels so that no signature is required.
- Spend $35 or more: You’ll get free shipping
- Spend less than $35: $8.00 (AUD) flat rate shipping
- Australia: 2-6 business days
- New Zealand: 2-6 business days
- Other International Countries: 3-10 business days (Shipped from Melbourne, Australia)
Tracking will be provided for all orders, you will be sent an email once your order is dispatched.
All orders are sent via Australia Post.
Unfortunately, usually once your order has been placed, we’re unable to cancel or make changes to your order. However, please email us once you are aware you want to cancel the order, we will try to cancel. If we’re unable to cancel the order, please see our returns policy here.
We give you a 30-day money-back guarantee from the time you receive the goods.
We DO accept returns if your product has been used or opened, however, we ask that the product be returned with its original packaging.
We have two ways to return your purchase:
- Returns via Mail/Courier
- Returns via Our Brow Bar’s
Returns via Mail/Courier
If you’re not 100% satisfied with your purchase, you can return the product to: Unit 7, 193A Lennox St, Richmond, 3121, Victoria, Australia. Please include your original order number/receipt information and product details.
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please email us at email@example.com. Please include your original order number and product details.
The shipping costs (to return the product) are the responsibility of the customer and are non-refundable. You assume any risk of lost, theft or damaged goods during transit.
Returns via Our Brow Bar’s
If you’re in Melbourne, and it’s more convenient, please feel free to come by one of our Brow Bar’s to exchange or return your purchased items. We ask you also bring in your purchase receipt.
For brow bar locations visit: here
For any help with all returns please feel free contact us on 1300 003 885 or firstname.lastname@example.org
All of our cosmetics are manufactured in Europe. Our products have been carefully formulated specifically for the brows, enhanced with good for your ingredients such as Vitamin E and antioxidants. All accessories such as our Brow Brush, Tweezers and Sharpener are manufactured in Asia.
Absolutely! We never test on animals, nor do our manufacturers or their suppliers.
A selection of our range is vegan-friendly! Check out the product pages directly to find out which of our products are vegan.
Yes! Many of our products can help create the illusion of natural brows. Our Skinny Brow can help you create hair-like strokes giving you the illusion of a natural looking brow.
Most likely! All of our cosmetic formulas are manufactured in Europe to the highest standards and are paraben free. Should you have questions about a particular product please contact us directly or refer to the product page for a full list of ingredients.
Please refer to the individual product pages for a full list of ingredients by product. Where can I find your products?
Check out our stockist page for a list of larger stockists. For a complete list of retailers in your area contact us directly and we will point get you sorted with a local stockist.
Absolutely not. Our products are specially created for your brows. We have even enriched the formula to include good for you ingredients such as Vitamin E and antioxidants for added treatment benefits.
Just like you naturally shed hair from your luscious locks on a daily basis, the same process applies to brows and lashes. But don’t worry they will be replaced.
Our Brow Fibre will cover light and grey hair! It is the perfect product to disguise your grey.
We are sorry to see you go, but if you must you can simply follow the unsubscribe button of your emails we send.
No worries, simply get in contact with us and we will get to the bottom of the issue.
We are located in Melbourne Australia. Feel free to drop us a line at email@example.com
Have more questions for us?
Get in Touch
1300 003 855