Legal
SECTION - INTRODUCTION
Your privacy is very important to us. Accordingly, we have developed this Policy for you to understand how we collect, use, communicate and disclose and make use of personal information.
We collect voluntarily submitted identifiable information such as names, postal/zip codes, addresses, emails, phone numbers. The information collected may be used to communicate with you through email and SMS, to fulfil your order, keep you informed about promotions, etc. We may also use this information to communicate with you on customer service enquiries, returns or any other requests that you may have.
If you have any queries or requests regarding this statement or our use of your personal information, please reach out to us at hello@fullbrow.com
SECTION — What Information does Full Brow Collect & How do we collect this information?
We will collect your information in several ways depending on the interaction you have with us, such as:
When you make a purchase or use our Services: If you make a purchase, we request information from you to facilitate the transaction and get you the goods. This information may include (i) your name, email address, phone number, shipping address, (ii) information about the products you try on and purchase, and (v) information about other people, such as when you direct us to send a gift card. When you make a purchase, we ask you to provide payment information, which may include payment card information (such as credit card number, type, and expiration date), billing address, and shipping address. Our payment processor, which is required by credit card issuers to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not store any payment card information.
Information we automatically collect: Web logs and usage information. We record certain information and store it in log files when you interact with our Services. This information may include device and browser information, internet protocol (IP) address, URLs of referring/exit pages, and search terms.
Information from in-store technologies: We may also collect information when you are visiting our stores. Like most retailers, we have in-store video surveillance for security, fraud, and loss prevention purposes. In addition, we analyse videos to help us understand customer behaviour and retail traffic within our physical spaces.
SECTION – WHAT DO WE DO WITH YOUR INFORMATION?
Generally, we primarily use your information to provide and enhance our services and your experience with Full Brow. Some ways we may use your information include:
- Fulfil Your Orders
- Analyse and improve how our business and websites work
- Where we have your consent, to provide you marketing updates
- Where we have a legal obligation to do so: We are required to keep certain financial records for financial reporting and accounting purposes
We will never sell your information to any third party, and we only use your information when we have a lawful basis for doing so.
We may use location information collected from your mobile device to enhance your shopping experience and to provide you with location-based services, such as advertising, search results, and other personalized content, as well as to assist us with foot traffic measurement and service improvements in our stores.
SECTION – HOW WILL YOUR INFORMATION BE SHARED?
If we share your information, we do so only as describe below.
Sharing your information with other third parties (‘vendors’): We may provide your information to our contractors, agents, and service providers as necessary to enable them to perform certain services for us, including but not limited to:
- Order Fulfillment
- Delivery Services
- Payment Processing/Gateways
- Website-related services, such as web hosting
- Improvement of website-related services and features
- Maintenance services
- Data analytics
- With Marketing and Advertising Partners
Sharing your information with Shopify: Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Shopify therefore hosts the data we collect about you.
We may share your information with third parties for their advertising and marketing purposes. Some of the third-party services that we use are:
- Google AdWords & Analytics
- Commission Factory
In connection with business transfers: If the ownership of our business changes, or we otherwise transfer assets relating to our business or any of the Services to a third party (such as by merger, acquisition, bankruptcy proceeding, or other change of control transaction), we may transfer or sell your information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to this Privacy Policy unless we notify you otherwise.
To protect us and others: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with any applicable law, court order, subpoena, legal process, or enforceable governmental request; cooperate with law enforcement; enforce or apply this Privacy Policy, our Terms of Use, and other agreements; detect, prevent, or otherwise address fraud, security or technical issues; or protect the rights, property, or safety of Full Brow, our employees, our users, or others.
You can request that we delete any of the above information and contact us with questions or concerns about your information, by emailing hello@fullbrow.com.
If you decide you don’t want to receive email from us, you can select the “opt out” provision in our communications to unsubscribe, you can email us at hello@fullbrow.com, or you can contact customer support. Unsubscribing will stop you from receiving most types of email communications, but it may not prevent you from receiving emails about orders or transactions you place through our Services or to emails in response to a specific request from you, such as password recovery.
SECTION – INTERNATIONAL TRANSFER
Not Intended for EU Residents; Information Stored in the United States & Australia: The Services are not intended for European Union (EU) residents. Accordingly, you understand that your information is predominantly stored in the United States and Australia. Information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection as the EU. By using and accessing our Services, users who reside or are located in countries outside of the United States & Australia agree and consent to the transfer and processing of personal information on servers located outside of the country where they reside and acknowledge that the protection of such information may be different than required under the laws of their residence or location.
Full Brow may transfer your information outside of Australia & USA, to locations in which data protection standards are less strict. When doing this, we will take steps to ensure that your information remains protected in line with this Statement. If we transfer personal information outside Australia & USA, we will adhere to certain safeguards approved under data protection laws.
SECTION – SECURITY
We take the protection of your information very seriously. Therefore, we take many security measures (physical, electronic, and procedural) to help keep your information safe. For example, we limit access to authorized employees and third parties who are under an obligation to keep all such information confidential. Also, we only allow parties to access your identifiable information for permitted business purposes. Unfortunately, even though we use commercially reasonable efforts to protect your information, we cannot guarantee complete security. Any information that you provide to us is done so entirely at your own risk.
California Privacy Rights: If you are a California resident, you also have the ability to ask us for a notice identifying the categories of personal information, as defined by California Civil Code Section 1798.83, we share with our affiliates and/or third parties for their direct marketing purposes and the contact information for such affiliates and/or third parties (under California Civil Code Sections 1798.83-1798.84). If you are a California resident and would like a copy of this notice, please submit a written request to hello@fullbrow.com.
SECTION – CHILDREN
Our site is not directed at those under the age of 16 and customers must have credit or debit cards to make purchases.
SECTION – DATA RETENTION
Full Brow will maintain your Order Information for our records unless and until you ask us to delete this information. We retain your information after you cease to use our services, for instance if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
For further information on how long your information shall be retained by Full Brow, please get in touch with us using the details set out below.
SECTION – YOUR RIGHTS
You have the right to Access, Erasure & Deletion: You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
SECTION – CONTACT INFORMATION
If you have any questions about viewing or updating your information, this Privacy Policy, or our privacy practices, please contact us at
or
Vear Solutions Pty Ltd
Attn: Legal Department
Unit 7 / 193A Lennox St
Richmond, VIC, 3121, Australia
SECTION – CHANGES TO THIS PRIVACY POLICY
We occasionally review this Privacy Policy to make sure it complies with applicable laws and conforms to changes in our business. We may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the “Effective Date” at the top of this page so that you can tell if it has changed since your last visit. Your continued use of our Services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.